Shipping policy

Shipping Policy

Shipping & Delivery

Thank you for shopping with Gray's Good Goods! Every order means the world to our small business.

Processing Time

Orders are typically processed within 2–5 business days after payment is received. Handmade or custom items may require additional processing time, which will be noted on the product page.

Shipping

We currently ship eligible items within the United States.

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Once your order ships, you'll receive a confirmation email with tracking information (when available).

Local Pickup

We offer free local pickup by appointment.

For everyone's safety and privacy, pickup takes place at a mutually agreed upon public location. You'll receive pickup instructions after your order is ready.

Local Delivery

We offer local delivery to select areas, including:

Valley, AL
Lanett, AL
Opelika, AL
Auburn, AL
Surrounding communities

Delivery availability and fees will be shown at checkout when applicable.

One-of-a-Kind Items

Many of our products are vintage, thrifted, upcycled, or handmade and are available in limited quantities.

Once an item sells, it may not be restocked.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the package and item so we can work toward a solution.